A little help finding your rhythm

Contact support

Tell us your device, app/browser version, game mode and what happened. A screenshot is helpful. For leaderboard issues include your public nickname and tempo division. Please avoid sending student or teacher details, microphone recordings, passwords or access tokens.

My score is missing

Check in to the correct student profile, open Leaderboard and choose Join leaderboard once. Improved scores then upload automatically when connected. Check the tempo division: each division has separate scores. A local profile is remembered on that device; it is not a shared account across devices or browsers. If Guest progress is offered for transfer, save it only to the student who earned it.

Microphone and timing

Allow microphone access in your device/browser settings and choose the microphone input in game settings. The mic check distinguishes a connected microphone from incoming audio frames and shows the input device name when frames arrive. If the meter stays still, check Safari’s microphone permission and your Mac’s selected sound input. Headphones help prevent the game audio from being mistaken for claps. In Keep the Beat settings, Timing calibration estimates a repeatable input offset. Recalibrate when changing devices, input methods or headphones. Bluetooth and microphone processing can introduce variable delay.

Sharing an iPad between students

Choose Student check-in and select an existing student profile. Rhythm Tiles, Copy Cat and Showtime save curriculum stars, completed exercises and exams separately for that student. Keep the Beat records and Imposter investigations also stay separate. End session when changing students, close the report, then check in the next student. Choose the existing profile each time instead of creating a duplicate. The current student’s name appears at the top of the menu.

Previous shared curriculum progress remains under Guest (Skip for now). New named profiles start separately. Profiles and curriculum progress stay on this device; student check-in is not a cross-device account.

Copy Cat Marathon count-in

The Count-in button controls preparation before your echo. It reflects the response count-in chosen in setup. You can switch it during a Marathon: the next response whose count-in has not begun uses the new choice. An echo or count-in already underway finishes normally. The current piano example and previously earned results are preserved.

Showtime Marathon choices

In Marathon setup, choose Two measures at a time for stationary pairs with a full count-in before each pair, or Continuous scrolling for uninterrupted notation with only one opening count-in. Neither view includes a moving timing line. Your last selected view is remembered. Copy Cat Marathon keeps its listen-and-echo presentation.

Count-ins and drum fills

Count-in and metronome choices are remembered separately for each practice mode. A manually started 4/4 exercise can use the selected groove’s opening fill. Autoplay uses the steady groove for later count-ins. Three-beat exercises use clicks instead of a 4/4 groove. During a microphone response, playback is silenced so the app does not mistake its own beat for your claps.

Daily and All-Time leaderboards

Open Leaderboard and choose Daily or All-Time. Daily is the first view, with a fresh competition at midnight New York time (Eastern Time) for all players. Choose Play today to begin at beat 1. Each successful beat updates today’s score; a miss stays at that beat. Saved progress and unranked practice do not grant daily scores. Starting another daily run starts at beat 1 while keeping your best score for the day.

Ordinary practice still lets you resume your saved beat, and daily play can also improve your all-time personal best. Join once to enable automatic sharing. Starting a daily run needs an internet connection; brief outages queue actual completed daily beats on this device. Reconnect before midnight New York time so they can be submitted. A run expires at the daily reset. Your all-time scores stay saved.

Leaderboard ties

Players who complete the same highest beat share the same rank. Within that rank, smaller timing error on that beat appears first; early and late count equally. Older scores with no timing measurement show a dash and appear after measured entries in the same rank. A closer successful replay of your highest beat can improve its timing entry.

Report a public nickname or score

Email a leaderboard report with the nickname, tempo division, score and reason. Do not include private student information. Reports are reviewed by the app operator. There is no player-to-player messaging.

Privacy and removal

Leaderboard sharing is optional. Pause sharing stops future uploads but leaves existing scores visible. For account or score removal use the in-app deletion control when available, or contact support. Local practice progress and the online leaderboard are separate. See our privacy policy.